Terms of service

1. What Roaraq is

Roaraq is software. It provides a trading terminal that lets you set rules for your own trading and enforces those rules before an order is sent to your brokerage account, then records what happened. Roaraq is not a broker-dealer, investment adviser, exchange, custodian or bank. It does not hold your money or securities, does not execute trades itself, and does not give investment advice.

Your brokerage account, and everything in it, is governed by your agreement with your broker. Orders you place through Roaraq are transmitted to your broker for execution under that agreement.

2. Accepting these terms

By creating an account or using the service you agree to these terms, the privacy policy and the risk disclosure. If you use the service for an organisation, you confirm you may bind it. You must be at least 18 years old and legally able to hold a brokerage account.

3. Your account

You are responsible for your credentials, for the API keys you connect, and for everything done through your account. Keep your password private. Tell us at support@roaraq.com at once if you believe your account has been used without your permission.

You may connect only brokerage accounts you own or are authorised to trade. Broker API keys you give us are stored encrypted, used only to read your account and place the orders you submit, and deleted when you disconnect the account.

4. The service and its limits

Roaraq evaluates the orders you enter in the terminal against rules you configure. It also re-checks your account after each synchronisation with your broker. You understand and accept that:

• Pre-trade checks apply only to orders placed through Roaraq. Orders placed directly at your broker, or through any other software, are not prevented. Roaraq detects them on a later synchronisation and records them as unguarded.
• Post-trade checks depend on data from your broker and run on a synchronisation interval, normally 60 seconds during market hours and less often outside them. They are not real-time and cannot stop a loss that happens between synchronisations.
• Estimated fill prices, position values and profit-and-loss figures are computed from market data that may be delayed, incomplete or wrong. Your broker's records are authoritative.
• When data is stale or a provider is unavailable, Roaraq refuses orders that add risk and allows orders that reduce it. It may refuse an order you would have wanted to place.
• Rules can only be as good as the settings you choose. Roaraq does not recommend settings and does not adjust them for you.
• Roaraq may be unavailable for maintenance or because of failures outside our control. You can always trade directly at your broker.

Roaraq cannot prevent losses. Trading involves substantial risk, including loss of your entire investment.

5. Acceptable use

You will not use the service to break the law or your broker's terms, interfere with the service or other users, attempt to bypass rate limits or security, resell access, or reverse-engineer the software except where law permits. The full list is in the acceptable use policy, which is part of these terms.

6. Subscriptions and payment

The service is sold as a subscription, billed monthly or yearly in advance. Prices are shown before you pay and exclude taxes unless stated. Payments are processed by Stripe; we never see your card number.

A free trial is available once per person. When it ends, continued use requires a subscription. Subscriptions renew automatically until cancelled. You may cancel at any time from your account page; access continues until the end of the paid period. Refunds are described in the refund policy.

We may change prices with at least 30 days' notice by e-mail. A price change applies from your next renewal after the notice period.

7. Your content and data

You own your rules, notes and the records of your trading. You grant us the right to store and process them to run the service. We use aggregated, de-identified data to understand how the service is used and to improve it. The privacy policy describes what we collect and why.

8. Intellectual property

The service, its software, design and content are owned by Roaraq or its licensors. You receive a limited, non-exclusive, non-transferable right to use the service under these terms. Feedback you send us may be used without obligation.

9. Third-party services

Brokers, aggregators, market data providers and payment processors are independent third parties. Your use of them is governed by their terms. We are not responsible for their availability, accuracy or conduct.

10. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free or that it will prevent any loss.

11. Limitation of liability

To the fullest extent permitted by law, Roaraq and its officers, employees and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for trading losses, lost profits, lost data or business interruption, arising from your use of or inability to use the service, even if advised of the possibility. Our total liability for any claim arising from the service is limited to the amount you paid us in the twelve months before the claim.

Some jurisdictions do not allow certain limitations; in those places our liability is limited to the extent the law allows.

12. Indemnity

You will indemnify Roaraq against claims, losses and expenses arising from your breach of these terms, your trading, or your misuse of the service.

13. Suspension and termination

You may close your account at any time from the account page. We may suspend or terminate accounts that breach these terms, present a security risk or are required to be closed by law, with notice where reasonable. On termination your right to use the service ends; the records the law requires us to keep are kept for that period and then deleted.

14. Changes to these terms

We may update these terms. Material changes are announced by e-mail or in the terminal at least 14 days before they take effect. Continuing to use the service after that date means you accept the new terms.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes are resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction. Where consumer protection law in your country of residence gives you rights that cannot be waived, those rights are not affected.

16. Contact

Roaraq, support@roaraq.com. The current legal entity name and address are shown in the footer of roaraq.com.